Our certified technicians fix your computer remotely — same day, in plain English. We serve every province and territory in Canada. No travel required.
Getting reliable IT support used to mean dropping your computer off at a shop and waiting days for a callback. Not anymore.
At Informatique Ste-Foy (ISF Tech), we have been solving computer problems for Canadians since 2014. Over the years, we built a reputation as one of Quebec City's most trusted Mac and PC repair shops — with more than 540 verified five-star Google reviews. But our expertise never needed to stop at the Quebec City city limits.
Today, through secure remote desktop sessions, we help clients from Victoria, BC to St. John's, NL — and everywhere in between. If your computer has an internet connection, we can connect to it, diagnose the problem, and fix it in real time. You watch every step on your own screen. Nothing happens without your permission.
Whether you are dealing with a slow MacBook that takes five minutes to boot, a Windows laptop hijacked by pop-up ads, a printer that refuses to talk to your network, or an email account that got hacked — our technicians handle it professionally, quickly, and in plain English.
No jargon. No upselling. No waiting for a callback that never comes. Just honest, competent computer support from a team that has been doing this for over a decade.
How it works in short: You call or text us, we schedule a session (often same day), you give temporary access through AnyDesk or Quick Support, and we fix the problem while you watch. Session typically lasts 30–90 minutes depending on the issue.
From everyday annoyances to serious technical failures — here is what we handle remotely.
Your computer running strange? Unexpected pop-ups, slow performance, or suspicious programs you never installed? We perform a deep scan, remove all threats, and harden your system to prevent reinfection. Works on both Mac and Windows.
A sluggish computer is one of the most common problems we see. Background processes, bloatware, outdated drivers, failing storage — we identify the exact cause and fix it. Most clients notice an immediate difference after a one-hour session.
Hacked email, locked Apple ID, compromised Microsoft account, suspicious login activity — we help you regain control, secure your accounts, set up two-factor authentication, and make sure it does not happen again.
Wireless printers that stopped working after an update, home networks with dead zones, VPN configuration, shared drives for small offices — we set it up and test it until it works reliably.
Need Office 365, Creative Cloud, QuickBooks, or any other software installed and configured properly? Getting Windows 11 or the latest macOS version but worried about losing data? We walk you through it safely.
A fresh installation of Windows 10, Windows 11, or macOS Sequoia often solves persistent problems that updates cannot fix. We reinstall the operating system, restore your personal files, and set everything back up the way you like it.
Setting up Outlook, Apple Mail, or Thunderbird with your work or personal accounts — including Exchange, Microsoft 365, Google Workspace, and IMAP configurations for any provider. We also handle email migration between services.
Running a small business in Canada and dealing with recurring IT issues that cost you time and money? We offer flat-rate support sessions for small businesses — no expensive monthly contracts required. Book as needed.
We review your computer's security posture: antivirus status, firewall settings, browser extensions, saved passwords, automatic updates, and backup strategy. You get a plain-English summary and a list of easy improvements.
Apple computers are exceptional machines, but they come with their own set of quirks and failure modes — and finding a technician who truly understands Apple Silicon, macOS, and the Apple ecosystem is harder than it should be.
Our team has been repairing and supporting Mac computers since 2014. We are comfortable with every macOS version from El Capitan to Sequoia, and with every Mac model from Intel-based machines to the latest M4 chips. Remotely, we handle:
For hardware repairs (screen replacement, battery, keyboard, logic board), your Mac will need to come to our workshop. We accept mail-in repairs from anywhere in Canada — pack it safely, ship it to us in Sainte-Foy, and we'll ship it back repaired with a 90-day warranty.
Windows computers power the majority of Canadian households and small businesses — and they come with the widest variety of problems, from simple driver conflicts to full ransomware encryption. Our technicians are experienced with Windows 7 through Windows 11 and handle issues that most home users find overwhelming.
Common Windows problems we resolve remotely include:
When Windows problems go beyond what software can fix — like a failing hard drive, overheating CPU, or damaged motherboard — we help you understand your options and, if needed, walk you through sending the device to our workshop for physical repair.
Getting remote help is easier than most people expect. Here is exactly what happens from start to finish.
Reach us by calling (418) 255-8998, sending a text message to the same number, or using our online contact form. Briefly describe what is happening with your computer. No technical knowledge required — just tell us in plain language what is wrong.
We find a time that works for you — often the same day or next day. Sessions typically last 30 to 90 minutes depending on the complexity of the problem. We are available Monday through Saturday and handle urgent cases as priority.
We send you a link to download AnyDesk, a secure and trusted remote desktop application used by IT professionals worldwide. It requires no installation — just download, run, and share your 9-digit access code with us. You stay in full control and can end the session at any moment.
You watch everything on your screen as our technician works. We explain what we find and what we are doing at each step. No hidden actions. If we discover the issue requires physical hardware repair, we tell you honestly instead of wasting your time and money on a session that cannot solve it.
Before ending the session, we test the fix thoroughly — restart the computer if needed, confirm the problem is gone, and walk you through what was done and how to avoid the same issue in the future. Payment is collected by credit card at the end of the session.
Call, text, or use the button below to start a remote session. Same-day availability in most cases.
📞 (418) 255-8998 💬 Text This Number 💻 Remote Support PortalRemote IT support works anywhere your internet works — which means we can help you whether you are in a downtown Toronto condo or a rural community in New Brunswick.
Canadians from coast to coast deserve access to quality IT support without having to live near a major city. A family in Kamloops, BC dealing with a ransomware attack should not have fewer options than someone in Vancouver. A retired couple in Sydney, Nova Scotia with a printer that stopped working deserves the same level of help as a client in Halifax. That is the gap we fill.
We have helped clients in all of the following provinces and territories, and we are ready to help in yours:
The only requirement is a stable internet connection — DSL, cable, or LTE. Even a basic residential connection is sufficient for a remote support session. If your connection is too slow for live remote access, we can guide you through fixes over the phone instead.
Note for Quebec clients: We also offer bilingual support for Quebec residents who prefer service in French. Our team is equally fluent in both languages — just let us know your preference when you contact us.
There is no shortage of IT support options online. Here is what sets us apart.
Our reputation was built in a physical shop where clients could see our work firsthand. Every one of our 540+ reviews was left by a real client. That trust does not disappear when we move to remote support — it transfers. We bring the same discipline, transparency, and accountability to every remote session.
We quote a flat rate for remote sessions based on the type of problem. You know the price before we start. If the issue turns out to be more complex than estimated, we discuss it with you before doing any additional work. We never rack up hours on easy problems.
A legitimate technician never needs your email password, banking password, or credit card details during a remote session. We do what we need to do through your operating system — and we explain every step. If any IT provider asks for sensitive credentials during a session, end it immediately.
Some remote support providers drag out billing by "discovering" new problems each session. Our goal is to resolve your issue completely in a single session. We diagnose the root cause, not just the symptom — so the problem does not return next week.
When you call (418) 255-8998 or send a text, a real technician responds — not a chatbot, not a call centre in another country, not a ticket system that takes 48 hours to acknowledge your request. We are a small, skilled team that values direct communication.
Some problems genuinely require physical repair — a cracked screen, a dead battery, a damaged SSD. When that is the case, we tell you clearly. We accept mail-in repairs from anywhere in Canada at our workshop in Sainte-Foy, Quebec. No guessing, no wasted sessions.
Transparent rates. No surprise invoices.
We charge a flat rate per session based on the category of problem. Payment is collected by credit card at the end of a successful session.
No fix, no fee. If we connect to your computer and determine we cannot fix the issue remotely (hardware failure, no internet access on the problem device), you pay nothing. We tell you honestly and recommend the next best option.
For small businesses needing recurring IT support, contact us for monthly package pricing — we work with many small Canadian businesses on a pay-as-needed or priority-access basis.
Everything you need to know before booking your session.
Call, text, or start a remote session now. Same-day availability. No fix, no fee. Serving all of Canada since 2014.
📍 Workshop: 979 av. de Bourgogne, Sainte-Foy, QC G1W 2L4 | Mail-in accepted from across Canada
