Remote Computer Support for All of Québec

You don't need to live near Quebec City to get quality tech support in English. At Informatique Ste-Foy, we've been providing remote computer support to clients across the entire province since 2014 — from Gatineau to Gaspé, from Sherbrooke to Sept-Îles. If your computer can connect to the internet, we can help you.

Our remote sessions run through AnyDesk, a professional-grade remote access tool that's fast, secure, and easy to install. You authorize the connection, watch everything the technician does in real time, and can end the session instantly at any point. No blind trust required.

How a Remote Session Works — Step by Step

1. Call or book online. Reach us at (418) 255-8998 or use the booking link below. Describe your issue briefly so we can estimate how long the session will take.
2. Download AnyDesk. Go to anydesk.com and download the free client for your platform (Mac or Windows). No account needed.
3. Share your ID. Open AnyDesk and you'll see a 9-digit number on screen. Text or call it to us at (418) 255-8998.
4. Approve the connection. When we request access, a prompt will appear on your screen. Click "Accept" — and the session begins.
5. Watch and ask questions. You see every action the technician takes. Ask questions anytime. Most sessions wrap up in 30 to 60 minutes.
6. Close the session. When the work is done, close AnyDesk. The connection ends immediately. No background access remains.

What We Can Fix Remotely

Remote support covers the vast majority of software-related issues:

• Virus and malware removal — adware, browser hijackers, info stealers, trojans
• Slow computer diagnosis — identifying and removing the processes bogging down your system
• Windows and macOS optimization — startup programs, disk cleanup, unnecessary services
• Software installation and configuration — Office 365, antivirus, browsers, VPNs
• Email setup — Outlook, Apple Mail, Thunderbird, Gmail — IMAP/SMTP configuration
• Printer and peripheral configuration
• Wi-Fi and network troubleshooting
• Windows 11 upgrade issues
• Account recovery assistance — locked accounts, two-factor authentication setup
• Data backup configuration — Time Machine, OneDrive, Google Drive

Serving All of Québec — Including Remote Communities

Remote support is especially valuable for Quebec's communities that are farther from major urban centres. If you're in Rimouski, Rivière-du-Loup, Baie-Comeau, Rouyn-Noranda, Val-d'Or, Sept-Îles, or any other part of the province, getting quality computer support in English has traditionally meant a long drive or an expensive technician call. With remote support, geography stops being a barrier.

We've helped clients in Gatineau who needed English-language service, military families in Shannon and Valcartier, retirees in the Eastern Townships, and students across the province — all without anyone needing to travel.

What Remote Support Can't Fix

Remote support is ideal for software issues, but some problems require physical access to the hardware:

• Broken screens, keyboards, or ports
• Liquid damage
• Failed hard drives or SSDs (though we can confirm the failure remotely)
• Battery replacement
• Component-level repairs (microsoldering)

For these situations, you can ship your device to our workshop in Sainte-Foy. We provide packaging instructions and ship the repaired device back to you once the work is complete.

Why Informatique Ste-Foy for Remote Support?

• ⭐ 4.7/5 — 540 verified Google reviews
• ✓ Serving all of Quebec since 2014
• ✓ English and French service
• ✓ You watch every action in real time — full transparency
• ✓ AnyDesk: faster and more reliable than TeamViewer
• ✓ 90-day warranty on remote services
• ✓ No travel fees, no surprise charges