The only data recovery lab in the Quebec City area with 550 verified reviews. Walk in without an appointment at 979 av. de Bourgogne, Sainte-Foy — $79 diagnostic, deducted from the recovery.
Informatique Ste-Foy recovers data in its own lab in Sainte-Foy, Quebec City. No subcontracting, no shipping your drive to Montreal or Toronto.
⚠️ Drive clicking or making noise? Power off immediately — every startup reduces recovery chances.
Internal or external HDD — Western Digital, Seagate, Toshiba, HGST. Clicking, not detected, dropped, overheated. Head and platter work done in a certified clean room.
Samsung, Crucial, Kingston, Apple NVMe. Dead SSD, not seen by BIOS, disappeared after an update. Flash memory needs a different process than a mechanical drive — no software will bring it back.
MacBook, iMac, Mac mini dead after a spill, a drop or a logic board failure. We extract photos, documents and Time Machine backups — including Apple Silicon models with the SSD soldered to the board.
Black screen, boot loop, dead motherboard or power supply: the computer doesn't need to work for us to get your files. We pull the drive or SSD and copy your data to a new drive. Bring the whole machine.
Phone or tablet that won't turn on, broken screen, iPad stuck on the Apple logo: photos, videos, contacts and documents recovered — bring your passcode. We check iCloud / Google backups first.
USB key not recognized, broken connector, camera / drone / phone microSD showing "card empty" or "format required". Direct read of the memory chip.
RAID 0/1/5/6/10, Synology and QNAP NAS, failed rebuilds, degraded arrays. Same-day intake for Quebec City and Lévis businesses, critical files copied first.
Accidental format, deleted files, lost partition, BitLocker with key, ransomware. As long as nothing was overwritten, most of it comes back.
Walk in at 979 av. de Bourgogne, Sainte-Foy — no appointment — or ship by Purolator / Canada Post from anywhere in Canada.
We identify the failure (logical vs physical) and send you a firm quote. The $79 is deducted if you approve.
Your files are copied to a new external drive or your new computer. Logical cases 24-48h, clean-room cases 3-7 days. No data, no recovery fee.
Most "Quebec City" data recovery listings are drop-off points for Montreal companies: your drive is boxed, shipped 250 km, and you wait for a quote from someone you'll never meet. At Informatique Ste-Foy the technician who diagnoses your drive is the one you talk to, in our own lab, ten minutes from Université Laval and the Quebec Bridge. You can bring the drive today, get the diagnostic in 24-48h, and pick up your data on a new drive — without your data ever leaving the city. Since 2014, 550 Google reviews, 4.7/5.
Outside Quebec City? Ship your hard drive, SSD, USB drive, SD card or the whole computer by Purolator or Canada Post. Text us first — we send packing instructions and confirm receipt the day it arrives. Recovered data is returned on a new drive. Details on our mail-in service page.
Walk-in from anywhere in the Capitale-Nationale and Chaudière-Appalaches regions, or ship by mail:
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